What is Veleco Return Policy?
Curious how to return purchased product? Here you can find easy to understand Veleco Return Policy, including details such us:
- how to cancel the order;
- step-by-step Return Policy.
How to cancel order?
If you wish to cancel your order, please contact us using the website contact form or directly through email: info@veleco.pl
While we might help with answering your questions via Chat or Phone, we always require a written confirmation of your cancellation by email. This is for your own security and comfort.
Be advised that once the order is shipped, we will not refund you any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us.
Return Policy – step by step guide
In order to make our return policy easy to understand, we have prepared a full guide detailing the process. If any part of this guide is not clear, please contact us and we will provide the missing details.
- Once you have ordered our product(s), in accordance with our terms and conditions, you have the right of return within 14 calendar days of receipt of the delivery. After this period, this right expires, and we cannot accept any returns.
- We will not accept the return of our product(s) if the resale value is affected. This happens if:
- The product was used — unless both sides agreed to demonstration, in which case the odometer can show up to 2 miles (3.22 km). We will not accept return if it shows more;
- The product was damaged in any way;
- The product is incomplete (i.e. missing keys or papers).
- Veleco Sp. z o.o. reserves the right to charge customer for repair or replacement of any product(s).
- If you are within the right to return the product, you must send us photos first. The photos are proof of the state the goods are in. What we may need from you is:
- good quality photos of the product(s) on all four sides;
- photo of odometer showing how many miles / kilometers have been driven;
- Based on your photos, Veleco Customer Service will determine, if the product is eligible for return.
- If the state of the product(s) was approved on our part, you have two options of returning it to us:
- You can order pickup service from us. It is separate from return and needs to be paid for. This way, our driver will come to collect the product(s) from you within the next 5 working days and the refund will take an additional 48 hours. This offers you additional security, because in case the product(s) gets damaged in transport, it is no longer your concern as it’s state was determined and accepted on pickup. The cost of collection of the vehicle is between 50-350 GBP, depending on location. Each time the cost of collection is agreed individually with the client. The term COLLECTION is understood to mean an order that has been shipped to the customer.
- You can send the product(s) to our warehouse on your own. By doing so, you take full responsibility for the state it arrives in as the state of the product(s) is verified at our warehouse. This might prevent you from getting your money back if the product(s) was damaged. Once the transport is with us and has been approved, the money is refunded within the next 48 hours.
- In the case that the photos you sent us do not match the state of the product(s) on pick-up day in any way, the return can be denied by the driver or at our warehouse. We advise to keep the goods safe and unused in secure place until the pick-up arrives.
- The return must include: the charger, both sets of keys and all documents from delivery. Any accessories are not returnable if they have been opened and used.
Easy to understand? We hope so, but if you have any questions, please feel free to contact us.